Careers

Estate Settlement Advisor

The Estate Settlement Advisor plays a pivotal role in supporting Trustees and clients at Loring, Wolcott & Coolidge. This position requires the ability to handle diverse client and Trustee needs with minimal supervision, adapting effectively to varying personalities and working styles.

The Estate Settlement Advisor will perform a wide range of complex estate settlement functions, demanding a deep understanding of trusts, estate planning, investments, probate, and tax laws while maintaining a high level of client engagement. This role necessitates a proactive approach to problem-solving, an open-minded attitude towards new challenges, and a commitment to providing timely and positive responses.

The nature of this position provides significant exposure to trusts, estate planning, and investment portfolio management activities. Integrity, discretion, and the utmost respect for confidential information are paramount.

Key Responsibilities Include:

• Comprehensive Estate Settlement: Assume full responsibility for all stages of estate settlement, encompassing asset valuation, collection, and transfer; payment of debts and liabilities; asset distribution and trust funding; preparation of inventories and accounts for the probate estate.
• Timely Project Management: Establish and maintain a detailed timetable and tracking system for estate settlement, ensuring efficient and timely completion of tasks.
• Tax Compliance: Prepare accurate federal and state estate or inheritance tax returns, adhering to all relevant tax laws and regulations.
• Estate Tax Planning: Analyze estate tax planning documents and generate comprehensive estate tax projections, providing valuable insights to Trustees and members of the Fiduciary Services Group.
• Probate Accounting: Oversee all aspects of the probate accounting process, collaborating with internal partners to complete necessary documentation and external counsel to submit to the Probate Court.
• Gift Tax Support: Actively participate in our gift tax return process including, but not limited to, processing and reviewing more complex returns.
• Efficient Multitasking: Effectively manage multiple ongoing projects, coordinate processes, and prioritize tasks with sound judgment to ensure efficient and timely completion.
• Team Collaboration: Work seamlessly with various office departments, adhering to established procedures and delivering high-quality results to meet client and trustee expectations.

Qualifications:

• JD. with demonstrated experience in estate settlement in a law firm or small investment office.
• Member of the Massachusetts Bar Association.
• 10+ years of previous estate settlement experience.
• High level or in-depth computer competencies: MS Excel, Word, PowerPoint and Outlook; Accounting/Portfolio Management Systems (SunGard’s AddVantage), and CCH Axcess Systems.
• Possess the wherewithal to exercise poise and tact for communication both internal and external.

Skills:

• Client-Centric Approach: Proven success in providing exceptional personal service to clients.
• Confidentiality and Problem-Solving: Ability to handle complex, sensitive, and confidential information with discretion, maturity, and a positive outlook, even under pressure.
• Legal and Tax Expertise: Effective collaboration with outside counsel on legal and tax matters, with a keen ability to identify and address potential issues.
• Client Communication: Excellent communication skills, including the ability to explain complex estate planning and tax concepts to trustees and clients in a clear and understandable manner.
• Proactive Work Ethic: Self-motivated and results-oriented, capable of working independently with minimal supervision and completing tasks within deadlines.
• Adaptability: Willingness to learn new areas of responsibility and continuously develop professional skills.
• Attention to Detail: Meticulous attention to detail and strong follow-up skills to ensure accuracy and completeness.
• Strong Communication: Excellent verbal, written, analytical, and editing skills.
• Technical Proficiency: Ability to quickly learn and adapt to new concepts and computer applications in a demanding environment.
• Ownership and Accountability: Takes initiative, assumes responsibility for tasks, and consistently meets challenging deadlines.
• Work Ethic and Commitment: Demonstrates a strong work ethic and a dedication to achieving high-quality results.
• Positive Attitude: Maintains a positive and can-do attitude, willing to go the extra mile to contribute to the success of the team.

Reporting and Classification:

The Estate Settlement Advisor will report to the Head of Fiduciary Services. This position is exempt and may necessitate flexibility in hours, from time to time, with little or no advance notice.

Work Location:

The Estate Settlement Advisor will be required to work from our Boston, MA office three days per week, with the option to work remotely two days per week with manager approval.  Remote work eligibility and in-office work requirements are subject to change and are evaluated as part of the firm’s Remote Workplace Program.

This job description is not intended to include all job responsibilities, does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

Notice to Employment Agencies: Employment agencies are an important component to our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms directly to employees or hiring managers at Loring, Wolcott & Coolidge Trust in any form without a signed Employment Agency Agreement on file and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means.

As a Fiduciary Services department member, this position supports the Trustees and Clients of Loring, Wolcott & Coolidge Trust, LLC.  It involves handling multiple Client and Trustee needs with minimal supervision, making it necessary to adapt to various personalities and working styles. The Trust Advisor performs a wide range of complex trust administration functions requiring an extensive knowledge of trusts, estate planning, investments, and tax laws while maintaining a high level of client contact.  Inherent in this role is the need to regularly meet new challenges with an open mind, be solutions-oriented, and provide optimistic responses.  The nature of this position results in significant exposure to trusts, estate planning, and investment portfolio management activity. Integrity, discretion, and respect for confidential information are essential.

Responsibilities Include:

• Researching and reviewing probate, fiduciary, income, retirement plan, estate planning issues apply effective solutions to individual client circumstances.
• Regularly review and interpret draft and existing trust instruments.
• Regularly communicate with clients, outside attorneys, tax preparers, and other advisors.
• Providing thought leadership to other team members to improve processes and training.
• Providing knowledge and guidance over administering new and existing accounts, including all aspects of the account opening process, account distributions, terminations, death, gift and GST administration, and gift tax return preparation.
• Managing and overseeing projects or tasks identified by the Head of Fiduciary Services in conjunction with Trustees, and other team members.
• Working with Client Services to ensure a consistent and comprehensive approach, following standard office policies and procedures. Working with the team to resolve procedural and administrative issues about accounts.
• Participating in the Fiduciary Risk Management Committee when assigned.
• Reviewing current office policies to improve processes and efficiencies.
• Supporting, working closely with, and providing backup when other team members are away from the office.
• Effectively managing multiple ongoing projects, coordinating processes and successfully prioritizing multiple tasks with sound judgment.
• Developing and maintaining a high level of proficiency using various technological resources and database applications.
• Working effectively with multiple office departments following established procedures, ensuring client and trustee requests are completed.
• Other duties as assigned by the Head of Fiduciary Services.

Qualifications and Skills:

• 7 + years of previous trust administration experience.
• Certified Trust and Fiduciary Advisor or commitment to obtain the designation required.
• High level or in-depth computer competencies: MS Excel and Word, Accounting/Portfolio Management Systems (Sungard’s AddVantage, ProFx, Estate Planning Tools, Charitable Financial Planner, etc.).
• Demonstrated success in a personal client service environment.
• Ability to handle complex, sensitive, and confidential material with good judgment, maturity, and an optimistic outlook, even in high-stress situations.
• Can take the initiative, work with limited direction, complete loosely defined tasks, and find ways to leverage the time of Trustees and Senior Management to add value to the company.
• Willingness to learn new areas of job responsibilities.
• Consistent and robust follow-up skills with a strong attention to detail.
• Excellent verbal, written, analytical, and editing skills.
• Must be able to learn new concepts and computer applications within a complex and demanding environment.
• Must be willing and able to “own” the process and take responsibility for meeting challenging deadlines.
• Have both a strong work ethic and a sense of “getting it right.”
• Have a “can do” attitude and be willing to do whatever it takes, consistent with the expectations for everyone else in the office.

Reporting & Classification:

The Trust Advisor will report to the Head of Fiduciary Services. This position is exempt and is required to work in the Boston office Monday through Friday.  It may necessitate flexibility in hours, from time to time, with little or no advance notice.

Work Location:

The Trust Advisor will be required to work from our Boston, MA office three days per week, with the option to work remotely two days per week with manager approval. Remote work eligibility and in-office work requirements are subject to change and are evaluated as part of the firm’s Remote Workplace Program.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

Notice to Employment Agencies: Employment agencies are an important component to our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms directly to employees or hiring managers at Loring, Wolcott & Coolidge Trust in any form without a signed Employment Agency Agreement on file and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means.

The Tax Advisor is responsible for comprehensive, tax return preparation for an assignment of individual tax clients.  This position also assists with department-wide initiatives related to tax analysis and planning for clients. This position handles confidential information, while maintaining a high level of client contact.  Integrity, discretion, and respect for confidential information are absolutely essential.

Responsibilities

• Prepare complex tax returns for individual clients with high net worth.
• Review tax returns prepared by colleagues to ensure quality processing.
• Meet with clients and Trustees to present financial and tax planning strategies.
• Analyze and process quarterly estimated tax payments for assigned individual accounts.
• Identify and collaborate with team members on taxable events that may have legal implications.
• Work with the Tax Department Team to develop, implement and oversee department-wide initiatives.
• Work with Trustees and Tax Department Team to identify tax planning opportunities for individuals and families.
• Partner with other teams throughout the office, including General Counsel and Trust Administration, to ensure tax planning initiatives are comprehensive and compliant.
• Mentor junior Tax Advisors.
• Utilize a variety of software applications related to tax research, planning and preparation including: BNA and Profx.
• Work with members of the Tax Team, Business Analysts and Application Developers to utilize the most effective technology and work flow processes.

Education, Experience & Qualifications

• Bachelor’s or Masters’ Degree in business or accounting concentration and/or Taxation and/or Certified Financial Planning required.
• Minimum 7 years’ experience in individual tax return production environment.
• Minimum 5 years’ experience in direct individual client environment involving financial planning and analysis.
• Current, high level of knowledge about individual and gift tax matters.
• Experience with fiduciary and estate tax returns preferred.
• Solid understanding of Investment Management concepts.

Skills

• Excellent analytical, interpersonal, communication and presentation skills.
• Must be able to learn new concepts within a complex and demanding environment.
• Perform well in a deadline-oriented environment.
• Must be willing and able to “own” the process and take responsibility for meeting challenging deadlines. This will require flexibility in hours from time to time, with little or no advance notice.
• Have both a strong work ethic and a sense of “getting it right”.
• Solid customer service skills.
• Have a “can do” attitude and be willing to do whatever it takes, consistent with the expectations for everyone else in the office.

Reporting

The Tax Advisor will report to the Head of Tax.

This position is exempt and is required to work Monday through Friday.  It may necessitate flexibility in hours, from time to time, with little or no advance notice. The Tax Advisor position is based in Boston, MA.

The Tax Advisor position is eligible to participate in the Remote Workplace Program, allowing for in-office and remote working ability.  Remote work and in-office work requirements are subject to change and are evaluated as part of the firm’s Remote Workplace Program.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

Notice to Employment Agencies: Employment agencies are an important component to our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms directly to employees or hiring managers at Loring, Wolcott & Coolidge Trust in any form without a signed Employment Agency Agreement on file and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means.

At Loring, Wolcott and Coolidge, we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT Helpdesk Administrator to assist our users with questions and problems concerning computer systems, hardware, and software. The Helpdesk Administrator will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

This position routinely handles confidential information, while maintaining a high level of customer service.  Integrity, discretion, and respect for confidential information are absolutely essential.

Responsibilities Include:

• Respond to technical inquiries via email, over the phone, or in person.
• Guide users remotely and in person through systems configuration, troubleshooting, and maintenance.
• Provide timely, professional responses to technical support requests and take ownership until resolution or reassignment.
• Daily management of all hardware systems including printers, laptops, desktops, VDI, remote connectivity and phones.
• Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provide answers to users by identifying problems, researching answers and guiding the users through corrective steps.
• Improve user references by writing and maintaining documentation.
• Participate in the development of user training programs.
• Follow up with customers to ensure satisfactory service.
• Communicate user feedback to the appropriate internal team members.
• Work with Systems Administrator to provide customers with superior service.

Education, Experience & Qualifications:

• Three (3) or more years of experience working in a professional services environment.
• Experience working as an IT helpesk technician or in a similar customer support role.
• BS/BA degree or equivalent required. Certification demonstrating industry expertise is desired.
• Knowledge of Microsoft Systems including Windows Server/Desktop, Exchange 2016/Online, Active Directory and Office 2019. Strong understanding of MDM, handheld devices and computer hardware.
• Accommodate flexible work schedule to fulfill occasional, off-hours tasks supporting nightly processes and remote users.
• Must be able to lift and move equipment on a regular or as needed basis.
• Excellent problem-solving and analytical skills.
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
• The ability to break down technological processes and deliver clear, step-by-step instructions.
• Patient, friendly demeanor with a great aptitude for listening.
• Strong verbal and written communication skills.
• Commitment to providing exceptional customer service.
• Passion for problem-solving and customer service.
• Tech savvy, with experience working in a tech-related field.
• Ability to diagnose and resolve a variety of technical issues.
• Team-oriented mindset with an openness to constructive feedback.
• Eagerness to learn new technologies and systems.

Reporting & Classification:

The Helpdesk Administrator reports to the CIO. This is a non-exempt position and is required to work during regular business hours Monday through Friday.

This role will necessitate flexibility in hours and/or overtime hours from time to time with little or no advance notice.

Work Location:

The Helpdesk Administrator is required to work from our Boston, MA office three days per week, with the option to work remotely two days per week with manager approval. Remote work eligibility and in-office work requirements are subject to change and are evaluated as part of the firm’s Remote Workplace Program.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

Notice to Employment Agencies: Employment agencies are an important component to our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms directly to employees or hiring managers at Loring, Wolcott & Coolidge Trust in any form without a signed Employment Agency Agreement on file and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means.